How do team members make orders for their new uniforms?
All docbraces uniforms will now be ordered via our new online store, docbraces | shop. This shop has been created to better serve our clinic teams and streamline the uniform ordering process.
I am a new docbraces team member. How do I make my first uniform order?
Firstly, welcome to the team! We are so happy to have you join the docbraces family! Each COP clinic team member receives a $250 annual clothing allowance for full time employees, and part time employees receive $100, which can be used on the online store for the purchase of uniform items. Please reach out to your manager to place an order on your behalf.
How do I access my annual clothing allowance?
Each COP full time clinic team member receives a $250 annual clothing allowance and each COP part time clinic team member receives a $100 annual clothing allowance to be used towards the purchase of docbraces uniforms from the website.
Managers will be placing bulk orders on your behalf using the Doc Braces uniform platform.
I work at a non-docbraces COP clinic; what should I be wearing and how do I access the COP annual clothing allowance?
Please reach out to your Office or Area Manager for information on the dress code and your annual clothing allowance that is specific to your clinic.
How long will it take to receive my docbraces uniform after placing my order?
Uniform orders are shipped daily. All uniforms are sent via UPS Ground Shipping and, depending on where in Canada your clinic is, will take between 2 and 5 days to arrive once shipped.
I placed my order a while ago and it still hasn’t arrived.
All uniforms are sent via UPS Ground Shipping and, depending on where in Canada your clinic is, will take between 2 and 5 days to arrive once shipped. Please contact Genumark Customer Service for help in tracking uniform orders. Please provide your order number.
I received my uniform order and something is: (a) missing; (b) doesn’t fit properly; or (c) isn’t what I ordered. What do I do now?
Please contact Genumark Customer Service for all inquiries related to orders that you have placed. If you are required to send the garments back to Genumark, please do so using your clinic's Purolator account. Ask your Office Manager to assist, if necessary.
How do I know which of the new docbraces uniform garments I should be wearing for my role?
The docbraces uniform program has been created with the help of doctors and clinic team members — with each group providing thoughts, direction and comments on what “look” we want in our clinics. With expertise (or “experteeth!”) and spirited care at the core of our brand DNA, we wanted a uniform program that reflected these foundational elements of our new docbraces brand. The garments that have been selected are very much meant to be “mix & match.” Most clinical team members are gravitating towards our scrubs; with some team members mixing scrub bottoms with a t-shirt (long- or short-sleeved) or a polo (long- or short-sleeved). Throwing a docbraces hoodie over any of these tops on a colder day is absolutely OK, too. For our front-of-house team members, there has been a strong gravitation to the polos or long-sleeved button-ups. These can be worn over black dress pants, a skirt, or even black denim (no rips, no holes…please!). Please note that yoga pants and other athletic garments are not to be worn as part of the new docbraces uniform. We fully expect each local clinic team to decide amongst themselves which “look” they want to present to their patients. Our uniform program was designed to achieve a consistent look across all of our clinics, yet still provide adequate options for individual style preferences. If you have questions about what garments to order for your clinic environment, please speak with your Office or Area Manager.
What if I want to order more garments than my clothing allowance will allow me to purchase?
If you wish to purchase garments beyond what has been provided to you through the COP annual clothing allowance, you are welcome to do so at your own expense.
Will I be charged shipping to have my docbraces uniform sent to the clinic?
The shipping charges will be expensed to your order, but they will not be deducted from your annual clothing allowance.
Where will my order be shipped?
All docbraces uniform orders will be shipped directly to your clinic. Unfortunately, we cannot accommodate sending uniforms to our team members’ homes. When you create your account on the uniform website, you will be asked to input your “Address.” Within this drop-down menu is a list of all COP clinics; please select your clinic from the list. All of your future uniform orders will be shipped to this clinic.
I have relocated to a different clinic. How can I update where my uniform orders will be shipped?
Please contact Genumark Customer Service and simply advise them of your new clinic. They will be happy to update your shipping information.
How do I know how much of my uniform allowance I have used?
Managers are expected to track their team members expenses and ensure they do not exceed their allotted allowance. Annual audits will be conducted to ensure that employees have not been reimbursed over their allotted amount. Any overpayment is expected to be paid back to COP by the employee.